Policy Page

Privacy Policy

Last Updated: 1/11/2024

​

At California Superbike School Australia (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our website, superbikeschool.com.au, and our services, you consent to the practices described in this policy.

​

1. Information We Collect

We collect the following types of information:

• Personal Information: For course registration and merchandise purchases, we collect your name, email address, phone number, and billing address.

• Riding Competency Information: During registration, we require proof of riding competency via your riding license details. We also collect a self-assessment of your riding ability and the make or model of your motorcycle.

• Inquiry Information: Limited information may be collected through inquiry forms for the purpose of responding to questions.

• Website Tracking Data: We use tracking tools, such as Facebook Pixels and Google Tags, to gather website usage data.

Note: In cases of incidents during school days, we may be required to submit a medical assessment related to the incident to our insurers. For participants under 18, parental consent is required.

​

2. How We Use Your Information

The information we collect is used for the following purposes:

• Registration and Course Management: To register you for courses, manage attendance, and provide customer support.

• Communication: To respond to inquiries and communicate important information regarding your bookings.

• Occasional Marketing: Although we do not frequently send promotional content, we may occasionally reach out to customers if we believe an event may be of particular relevance. Users can opt out of marketing communications at any time.

• Website Improvement and Analytics: To analyze website usage and improve user experience through tracking tools such as Facebook Pixels and Google Analytics.

• Ad Targeting: We use pixel data to provide targeted ads based on user interactions on our site. Personal registration data is not shared with marketing platforms.

​

3. Data Storage and Security

• Storage: Data is securely stored by our third-party software provider, Arlo. Arlo employs encryption and access control measures to protect your information.

• Access Control: Only designated customer service staff members have access to personal data.

• Data Retention: While we currently do not have a formal data retention policy, we ensure that data is kept secure and accessible only as needed.

​

4. Data Sharing and Third Parties

We do not share personal registration data with third parties except in the following circumstances:

• Overview Data for Partners: We may provide summary attendee numbers to our partners and insurers.

• Incidents: In the event of an incident during a school day, additional information, such as medical assessments, may be required by our insurance provider.

Note: While we rely on third parties with their own privacy policies, we encourage you to review these third-party policies for information on their practices.

​

5. Cookies and Tracking

We use cookies and tracking technologies to enhance your experience on our website. These include:

• Tracking Tools: Facebook Pixel, Google Analytics, and tracking tools provided by our website platform (Wix) and booking provider (Arlo).

• User Options: You may opt in or out of non-essential cookies when you first visit our website. Additionally, you can control cookies via your browser settings.

​

6. Your Rights and Choices

• Access, Correction, and Updates: You have the right to access, correct, or update your personal information. You may contact us to make these changes.

• Data Deletion: You can request deletion of your data by emailing us at contact@superbikeschool.com.au. We may require sufficient information (e.g., name, mobile, birth date) to process the request.

• Right to Object: You have the right to restrict or object to certain types of data processing. However, please note that verification of riding licenses and related information is necessary for service eligibility, and refusal may impact service availability.

​

7. International Data Transfers

We do not transfer personal data internationally. Only summarized attendee numbers are submitted to the California Superbike School in the United States.

​

​

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via a banner on our website, and you may review and accept these changes as necessary. The latest update date will be displayed at the top of this page.

​

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at contact@superbikeschool.com.au.

​

Booking Policy

​

​

Cancellation & Rider Transfer

No cash refunds are available under any circumstances. All cancellations or order changes must be submitted via an Order Change Form. Any requests for cancellations or transfers via email or phone will be redirected to the form.

​

Cancellation Policy

• 30 days or more before an event:

  • Cancellation – 95% of the order value will be issued as a voucher.

  • Transfer to another rider – No fee will be charged.

​

• 10 days before an event:

  • Cancellation – 15% of the order value will be issued as a voucher.

  • Transfer to another rider – No fee will be charged.

​

• Between 30 and 10 days before an event:

  • The voucher value will decrease on a pro-rated basis, starting at 95% at 30 days and reducing by 4% per day closer to the 10-day mark. For example:

    • 20 days before an event: 55% of the order value issued in a voucher

    • 15 days before an event: 35% of the order value issued in a voucher

​

​

Rescheduling and Cancellation Protection

To provide flexibility, students have the option to purchase Rescheduling Protection or Cancellation Protection during the booking process.

• Rescheduling Insurance: Allows a student to reschedule their booked date up to 3 days before an event with no additional fees. This insurance must be purchased at the time of booking and provides peace of mind for those who may need to adjust their schedule.

• Cancellation Insurance: Offers a full refund of the booking amount, less the cost of the cancellation premium, if the student needs to cancel for any reason. This insurance must also be purchased at the time of booking and provides a hassle-free option for those who want flexibility.

• Only available on trial to Level 4 students currently.

​

Other Important Policies

• Voucher Transfer: If you decide not to use a voucher for a future event, you may pass or sell it to another rider, provided CSSAU is notified via email or phone to reassign the name on the voucher.

• Strict Cancellation Policy: Our cancellation policy applies under all circumstances, including but not limited to accidents, missed travel connections, motorcycle issues, health concerns, and work or personal emergencies.

​

Event Participation Requirements

• Level Bookings: All students start at Level One, and each level must be completed in sequence. If a student books into an incorrect level and there is no availability in the correct level, the student will not be able to participate, with no refunds or rescheduling.

• Weather Conditions: Events proceed regardless of weather. If a session cannot complete at least two full rotations of all groups on track and all classroom sessions, CSS will try to arrange a replacement day, pending venue availability. If a replacement day is offered, no refunds or further transfers will be allowed.

​

General Participant Responsibilities

• Booking Transfer Restrictions: Participants may not transfer their booking to another rider in part or in full during an event.

• Risk Awareness: All participants ride at their own risk, considering their ability, equipment, and track conditions.

• Event Non-Attendance: CSSAU is not responsible if participants fail to attend or cannot complete the event for any reason, including weather, personal issues, or equipment problems.

​

Video Recording and Photography Policy

• Video Recording: Subject to media application approval participants are now allowed to use video recording equipment during CSS events. Lap timing devices remain prohibited. Cameras must be secured to vehicle and must have a secondary tether. Action cameras mounted on helmets are prohibited. Students without prior approval will be asked to remove all recording devices prior to entering the track. 

• Promotional Use: CSSAU reserves the right to use photos, videos, and interviews taken during events for promotional purposes. Please notify our admin staff at registration if you do not consent.

​

Alcohol, Substance Use, and Fitness Requirements

• Prohibited Substances: Alcohol and illegal substances are strictly prohibited at events. Anyone found under the influence will be barred from participation, with no refunds, and may face permanent exclusion.

• Motorcycle and Equipment Standards: Participants are responsible for ensuring that their motorcycles and gear meet required standards and are safe for track use.

• Safe Handling of Fuel: All participants must comply with fuel handling guidelines, limiting fuel in garages to 20L per rider and using compliant containers.

​

Policy Agreement and Updates

Any student who does not agree with this information may obtain a full refund, provided: Any participant who does not agree with the information contained in this policies sheet, or any other information supplied by California Superbike School, is entitled to a full refund provided they notify California Superbike School within seven (7) days of booking. Suppose notice is not received within seven (7) days. In that case, California Superbike School assumes the participant agrees to all policies and information and is prepared to abide by the policies, terms and conditions contained herein.

​

CSSAU reserves the right to update these policies as needed. Notifications of changes will be provided via a website banner, with options to review and accept any significant changes.

​

For any questions, please contact us at 0456 005 554 or contact@superbikeschool.com.au.

​

v2024_1

California Superbike School Australia Booking Protection Policy
At California Superbike School Australia, we understand that sometimes plans change unexpectedly. To provide our students with flexibility while maintaining operational efficiency, we offer two booking insurance options: Rescheduling Protection and a Combined Rescheduling + Cancellation Protection Bundle. These options are designed to protect your investment and allow for peace of mind if unforeseen changes arise.
 

 Cancellation Protection – $200
Coverage:

• This policy allows you to either reschedule or cancel your booking up to 3 days before the scheduled event date. This includes the entirety of your booked event including hire equipment if relevant.
  .

Rescheduling Option:

• You can reschedule your event up to 3 days before the scheduled date, moving your booking to a future available date within the next 12 months without any additional fees.

• Rescheduling under this bundle follows the same terms as outlined in the Rescheduling Insurance above.
   

Cancellation Option:

• You may cancel your booking up to 3 days before the scheduled event date and receive a full refund of the ticket price, minus the insurance premium.

• Cancellations within 3 days of the event date are not covered under this policy, and no refunds will be provided.
   

Terms:

• Rescheduling and cancellations are allowed only once per insurance purchase. Additional changes or cancellations will require a new insurance policy.

• To initiate a rescheduling or cancellation request, please use the Order Change Form on our website at least 3 days before your event date.
   

Benefits:

• Provides maximum flexibility, allowing you to reschedule or cancel your booking with a full refund, ensuring your plans are protected from unexpected changes.
  
  
   

Thank you for choosing California Superbike School Australia. We are committed to providing the best experience possible, both on and off the track.

Contact Us: If you have any questions or need further clarification regarding our insurance options, please contact us at contact@superbikeschool.com.au or call us at 0456 005 554.

v2024_1

ACKNOWLEDGEMENT OF DANGER AND RELEASE FROM LIABILITY CSSAU Pty. Ltd. AND/OR IT’S PARTNER COMPANIES RELEASE FORM
 

1. This document was presented to the Applicant/Guardian by CSSAU Pty. Ltd. and/or its Partner Companies for this event, the date of which is recorded below, and relates to the use of Motorcycles and/or Equipment owned by CSSAU Pty. Ltd. and/or its Partner Companies.
    

2. The Applicant/Guardian understands that signing this document indicates that the Applicant/Guardian has read and comprehended this document, along with all other information provided by CSSAU Pty. Ltd. and/or its Partner Companies regarding the use of equipment and the rules governing the event at which it is used.
    

3. The Applicant/Guardian acknowledges that being at a racetrack is inherently dangerous and that participating in activities conducted by CSSAU Pty. Ltd. and/or its Partner Companies exposes the Applicant to risks, including serious injury or death. These risks may arise due to equipment failure, the Applicant's own actions, track and weather conditions, the actions of others, or other factors.
    

4. The Applicant/Guardian understands that the Applicant could be injured or killed due to negligence—either by themselves or others—or due to equipment failure that might otherwise permit a claim under strict (product) liability.
    

5. The Applicant/Guardian hereby applies to CSSAU Pty. Ltd. and/or its Partner Companies, including all directors, shareholders, employees, tutors, marshals, rescue personnel, and agents, for permission to use Motorcycle & Gear Hire services.
    

6. The Applicant/Guardian also applies to the owners, managers, contractors, or any persons associated with providing access to the venue, allowing CSSAU Pty. Ltd. and/or its Partner Companies to provide Motorcycle & Gear Hire services.
    

7. Acknowledgments and Responsibilities:

   • (a) The Applicant has a valid, unrestricted Motorcycle License for the Motorcycle being hired and accepts responsibility for checking and confirming this. If the license restricts the use of the hire motorcycle on public roads, the Applicant may be  liable for an additional $2,000 excess on top of any fees for damages.

   • (b) The Applicant is responsible for wearing all approved safety equipment.

   • (c) The Applicant agrees to allow their driver’s license and/or credit card to be held as security.

   • (d) The Applicant is responsible for inspecting the condition of the Motorcycle & Gear before use and reporting any pre-existing damage to CSSAU staff.

   • (e) The Applicant agrees to pay for any excessive wear, damage, or replacement of lost or unreturned Motorcycle & Gear, as well as any legal fees incurred to recover goods or payment.

   • (f) If pre-existing damage is worsened, the Applicant is responsible for repair costs, ranging from a minimum of 50% to the full replacement cost, depending on the extent of the new damage.

   • (g) The Applicant has read and understands the BMWS1000RR information booklet, acknowledges that disabling DTC, Race ABS, or altering riding mode voids the maximum $5,000 damage limit, and agrees to assume full liability for all resulting damages.

   • (h) The Applicant/Guardian has read this document and accepts its terms.
      

8. Event Rules and Exclusion:

   • The Applicant promises to follow all rules, conditions, directions, and signage provided by CSSAU Pty. Ltd. and/or its Partner Companies and understands that a breach may result in exclusion from the current and/or future events.
      

9. Use of Equipment:

   • The Applicant/Guardian accepts all Motorcycle & Gear and Camera-Telemetry Equipment provided "as is," with any defects. The Applicant/Guardian releases CSSAU Pty. Ltd. and its Partner Companies from strict or product liability for any injuries, death, or property damage arising from the equipment.
      

10. Assumption of Risk:

• By signing this agreement, the Applicant/Guardian acknowledges they accept the inherent risks of injury, death, or property damage associated with using the Motorcycle & Gear and Camera-Telemetry Equipment.
   

  11. Safe Operation:

• The Applicant/Guardian agrees to operate the Motorcycle & Gear safely and not to risk any person or property unnecessarily.
   

  12. Liability for Damages:

• The Applicant/Guardian agrees to pay for any damages or excessive wear to the Motorcycle & Gear and Camera-Telemetry Equipment caused by the Applicant, based on RRP values and labor costs. Damaged goods remain the property of CSSAU Pty. Ltd. and/or its Partner Companies.
   

  13. Release from Liability:

• The Applicant/Guardian releases and indemnifies CSSAU Pty. Ltd. and its Partner Companies from any claims for death, personal injury, or property damage as a condition of participating in the event.
   

  14. Authorization for Information Release:

• Notwithstanding privacy laws, the Applicant/Guardian authorizes CSSAU Pty. Ltd. and/or its Partner Companies to provide relevant information, including this form and any accident reports, to interested parties.
   

  15. Governing Law:

• This agreement is governed by the laws of New South Wales, regardless of the place
  of injury, death, or damage.
   

  16. Optional Rescheduling and Cancellation Policy:

• CSSAU Pty. Ltd. offers optional Rescheduling and Cancellation Insurance at the time of booking.

  • Rescheduling Insurance: Allows participants to reschedule their booking up to 3 days before the event without additional fees. Rescheduling is subject to availability and must comply with all conditions outlined in this agreement.

  • Cancellation Insurance: Provides a full refund (minus the cancellation insurance premium) on both event and hire fees if the participant cancels, as per the conditions of this agreement.

• Insurance selections must be made during booking, and refunds or reschedules without insurance are subject to standard terms.
   

  17. Equipment Inspection and Security Hold:

• CSSAU Pty. Ltd. reserves the right to place a security hold on the Applicant's credit card to cover potential damages. This hold will be released upon return and inspection of the equipment. The Applicant is required to inspect the Motorcycle & Gear before use and report any pre-existing damages to CSSAU staff. Any unreported damage identified upon return will be considered the Applicant’s responsibility.
   

  18. The Applicant/Guardian acknowledges they have read this document, understands its terms, and voluntarily agrees to abide by all conditions as set forth herein.

v2024_1